Personas are the most common starting point for creating a strategy or designing a product. Personas are critical to understanding the people we are trying to engage. How these profiles are framed and explored has a significant impact on the success of our efforts. The most common personas focus on easy-to-see and explicit characteristics –
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In a world of robots, automation, and AI, employees’ work is changing. Employees will transact less and discuss more; complete fewer tasks and spend more time reflecting; create less and design more. The uniquely human value employees can offer in a world of automation is building trusting relationships, caring for others, facilitating alignment, recognizing opportunities, creating
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AI is Amazing Technology AI is not new but the release of ChatCPT has inserted AI into daily life. You know it’s mainstream when gardeners are using it for design and planning. It is a great way to fix HTML code. I have really appreciated they way it generates a structure and and draft of
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The range and variety of job titles in the digital workplace, community, and engagement space are wild, making it hard for employers to find qualified candidates and even harder for people with experience to find appropriate jobs. Below are some of the jobs I have found that are currently open in mid-April 2023. What other
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A workplace community program is responsible for building and managing communities within an organization, such as employee resource groups, diversity and inclusion groups, learning communities, communities of practice, affinity groups, and innovation networks.
Community networks provide compelling benefits to organizations in a range of areas including communications efficiency, culture change, speed of innovation, productivity, and employee retention.
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Engagement is a hot word right now. But what does it mean? The answer likely lies in who is using the term, the context, and the orientation. It’s a word that is thrown around a lot. It is rarely clarified, creating the perception of alignment where it does not exist. It’s critical to unpack it
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Communities are the cultural frame in which individuals live. Community norms set expectations of baseline and exceptional behaviors.
Enterprise community programs can accelerate the knowledge supply chain while connecting employees, helping them feel seen, and giving them access to opportunities.
Engagement is Complex Engagement is a spectrum of psychological intensity and is useful to broadly discuss how active, interested, and committed people are. That vague general definition was all fine… until we started trying to measure engagement. Measuring feelings is always a dicey business and depending on the methodology and tools used, the approaches vary
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We get leadership confused with a few different characteristics; power, management, vision, influence, and impact. Those are all different things that can co-occur but require the ability to negotiate the inherent tension between leadership vs. control, power vs. influence, and vision vs. impact.
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Most of us have worked with individuals in leadership roles who say all the right things but leave us feeling unsettled. We can’t always pinpoint why and, if you are like me, you might assume it’s just you. We tend to shrug it off, ignore our gut reaction, and then not think too much about
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