There are few people who have crossed my path who have as much strategic insight, rigour and integrity as Rachel Happe. The work she's been doing during the last few years has done much to further understanding of how collectively managed and collaborative communities can scale, and her voice is an important one in next generation management.

Rachel is one of the rare people who really understands the emerging and accelerating areas of social media, Enterprise 2.0, virtual communities, including best practices and rising players in this whole space. On top of understanding, she has shown genuine insight into trends and models, and best: she used her reputation and influence to communicate and advocate in this space. Rachel's presentations, conversations, position papers, and her writing all provide value and insight.

Rachel's impact on the community management profession has been profound and far-reaching. She shows all of us who work with communities not only what is possible but how to achieve it. She is an innovator who has a prescient ability to perceive trends that are only barely emerging: after every conversation we have, I come away smarter and more knowledgeable.