Measurement

Every organization is scrambling to figure out what the new ‘normal’ looks like for their workplace. Will everyone be remote most of the time? Will employees be required to return to offices? Something in-between? If so, what does THAT look like? It’s not an easy thing to navigate, especially with Gallup data showing that 48%

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I’m thrilled to announce a new report, looking exclusively at enterprise community programs, how they operate, and what impact they have. Digital Workplace Communities in 2021 offers data about the changing visibility and impact of these programs, especially as organizations adjusted to the COVID pandemic and now as they navigate a hybrid workplace. The results

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I have been collecting, cleaning, analyzing, and reporting data since the 1990s. That makes me old but it also means I was working with metrics before website analytics came along, with the deluge of data it produces. It was a simpler time and because of that, there was more thought to the cost of data

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Everyone wants engagement, but few know how to measure it. In an age of options, engagement is a key indicator of attention, commitment, and ultimately, success. Most engagement analytics are architected around content or transactions, not people.

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