Differentiating the simple, complicated, and complex systems in organizations As a new industry analyst at IDC, my boss and mentor Sue Feldman recommended I read Complexity: The Emerging Science at the Edge of Order and Chaos, by Mitchell M. Waldrop. It blew my mind and set me off on a path that would forever change how I think about
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The enterprise collaboration technology market has changed significantly since I was IDC’s first social software market analyst in 2007. On the external/customer side, large social networks gobbled up the market, which reverted to a renewed emphasis on advertising vs engagement as social network operators squeezed out more revenue and profits. On the internal side, Microsoft
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Lack of accountability in the workplace is often framed as the responsibility of individuals or managers. It is seen as something created by bad actors; employees who are particularly toxic or manipulative. While there are no doubt plenty of people who are manipulative, they do not behave that way in a vacuum. The behavior persists
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AI is Amazing Technology AI is not new but the release of ChatCPT has inserted AI into daily life. You know it’s mainstream when gardeners are using it for design and planning. It is a great way to fix HTML code. I have really appreciated they way it generates a structure and and draft of
read moreAccounting practices and data architectures keep organizations from digital transformation. Both are often organized around transactions and are lagging indicators.
read moreNo one wants to be told what to do. The more someone tells you what to do or believe, the more you will resist — especially if it is something new. I often show people this picture of my daughter as a baby, getting her first spoonful of solid food. Keep that image in your
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