The office of the future is a community center that mashes up space with services and makes a variety of collaborative behaviors easy in ways that make employees’ lives better rather than more complicated. Do that and employees will return again and again because it gives them more than it costs.read more
Fostering culture change relies on understanding the individuals you hope to change and personas are a valuable starting point. Personas are an important tool used by strategists and product designers and are critical to understanding the people we are trying to engage. However, how these profiles are framed has a significant impact on the successread more
My work with communities for the past decade was focused on how communities align ecosystems in a world of constant adaptation and that work is the foundation of Engaged Organizations’ Theory of Change. In a world of robots, automation, and AI work is changing at an accelerating pace and that means that organizations are changingread more
Engagement is a hot word right now. But what does it mean? The answer likely lies in who is using the term, the context, and the orientation. It’s a word that is thrown around a lot. It is rarely clarified, creating the perception of alignment where it does not exist. It’s critical to unpack itread more
Communities are the cultural frame in which individuals live. Community norms set expectations of baseline and exceptional behaviors.
Enterprise community programs can accelerate the knowledge supply chain while connecting employees, helping them feel seen, and giving them access to opportunities.
Engagement is Complex Engagement metrics are challenging because engagement is a spectrum of psychological intensity and is useful in broadly defining how active, interested, and committed people are. That vague general definition was fine – until we started trying to measure engagement. Measuring feelings is always a dicey business and depending on the methodology andread more
By Nadia Huda Yesterday I learned that although we use the words nice and kind interchangeably, there is an explicit difference. As I reflected back I recognized the need to know the differences explicitly and how it could have saved a lot of heartaches and mental agony caused by self-doubt in my life. But noread more
Employees are drowning in the network effects created by the myriad internal and external communications and content channels.The Great Reevaluation is creating such untenable situations for people that they are leaving jobs without first finding another one – even in the U.S. where they risk losing health care. They are doing it against their economicread more
Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes and tools seem decades out of date and supported with a fraction of the staffread more