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The Workplace Maturity Model is a framework that defines the competencies and attributes that contribute to a community-centric culture within a team, group, organization, or social network. In community-centric cultures individuals feel seen, valued, and empowered – all the things that increase engagement.

Community-centric cultures generate shared value for every stakeholder. For organizations, strong community cultures improve efficiency, accelerate change, and increase innovation. For individuals, strong community cultures increase networks, trust,  learning, and leadership skills.

Operational Competencies

The Workplace Maturity Model identifies a set of competencies and how are adapted to prioritize inclusion, engagement, and shared value – which addressed together result in and reinforce a community-centric culture.

Strategy
 Community-centric strategies define a shared purpose and shared value for every key stakeholder group within a network.
Leadership
Collaborative leadership is not a role but a set of behaviors that can be adopted by anyone.
Culture
The culture of strong communities is supportive AND challenging, connected AND diverse, complex AND simple
Management
Community management is the skill of designing the conditions for engagement and shared value creation.
Programming
Programming is the explicit daily routines, meetings, events, and interactions of the community.
Governance
Governance defines the desired state and boundaries of the group, community, organization, or network.
Technology
Technology is the infrastructure that makes constructive behaviors the easiest behaviors.
Metrics
Metrics align cultures around the behaviors which generate shared value.
This Model Can Be Used to:
  • Identify cultural flash points
  • Focus on tangible objectives
  • Align stakeholders
  • Develop an operational roadmap
  • Track and reflect on progress
This Model Can Not:
  • Tell you what to do
  • Prioritize investments
  • Explain the current reality