Personas are the most common starting point for creating a strategy or designing a product. Personas are critical to understanding the people we are trying to engage. How these profiles are framed and explored has a significant impact on the success of our efforts. The most common personas focus on easy-to-see and explicit characteristics –
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In a world of robots, automation, and AI, employees’ work is changing. Employees will transact less and discuss more; complete fewer tasks and spend more time reflecting; create less and design more. The uniquely human value employees can offer in a world of automation is building trusting relationships, caring for others, facilitating alignment, recognizing opportunities, creating
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AI is Amazing Technology AI is not new but the release of ChatCPT has inserted AI into daily life. You know it’s mainstream when gardeners are using it for design and planning. It is a great way to fix HTML code. I have really appreciated they way it generates a structure and and draft of
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Communities are the cultural frame in which individuals live. Community norms set expectations of baseline and exceptional behaviors.
Enterprise community programs can accelerate the knowledge supply chain while connecting employees, helping them feel seen, and giving them access to opportunities.
Creating a collaborative, engaged, and psychologically safe workplace seems to bedevil most organizations. I believe it is the way we think about and construct business models and strategies. Too often, the non-financial values go unconsidered in business models because they can’t easily be quantified financially. Leaders may acknowledge intrinsic values but it doesn’t make it
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Every organization is scrambling to figure out what the new ‘normal’ looks like for their workplace. Will everyone be remote most of the time? Will employees be required to return to offices? Something in-between? If so, what does THAT look like? It’s not an easy thing to navigate, especially with Gallup data showing that 48%
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I’m thrilled to announce a new report, looking exclusively at enterprise community programs, how they operate, and what impact they have. Digital Workplace Communities in 2021 offers data about the changing visibility and impact of these programs, especially as organizations adjusted to the COVID pandemic and now as they navigate a hybrid workplace. The results
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Organizational strategies need to adapt to unleash the potential of our organizations but are constrained by outdated mental models.
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