OUR PERSPECTIVES We've seen some things over the decades; Explore our perspectives on leadership, culture, and organizational governance. SUBSCRIBE to our Monthly Insights BLOG POSTS IDEAS FROM OUR BLOG 5 Lessons for Executives in Designing Hybrid Workplaces In a Hybrid Workplace, How Does the Office Platform Compare? Want Culture Change? Change Your Personas Engaged Organizations' Theory of Change The AI Apocalypse and the End of Organizations 30+ Open Digital Workplace and Community Roles: April 2023 What is a Workplace Community Program? Unpacking Engagement: Recommendations for 2023 Workplace Maturity Model: A Map for Culture Change RECORDED PRESENTATIONS BOOKS THAT REFERENCE OUR WORK ARTICLES The Future of Work: How to Build a Community-Centric CultureHowspace Blog Calculating the ROI of Customer EngagementHarvard Business Review Building Healthy Online CommunitiesThe Scholarly Kitchen Silicon Valley's Boom-Bust: Were Tech Layoffs Preventable?Reworked Top Customer Experience Metrics That Impact Internal OperationsCMS Wire The Role of Social Media in MobilityGartner PODCAST EPISODES How Data Improves Marketing and Community ManagementJacob Sanders and Rachel Happe Metacognition, communities of practice, personal knowledge networks, and intrinsic learningRoss Dawson and Rachel Happe The Challenges of Building Communities in OrganizationsPilar Orti and Rachel Happe The Future of Communities and Knowledge ManagementMercy Harper and Rachel Happe Why Communities Are the Organizational Model of the FutureGet Reworked Podcast Going Beyond Engagement: Finding Meaning in Community DataAberdeen's Intelligent Business Show