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The Community Maturity Model Supports Engagement and Excellence.

Engaged Organizations’ Community Maturity Model defines the competencies that contribute to a highly engaged culture within a team, group, organization, network, or ecosystem.

Community-centric cultures generate shared value for every stakeholder and, as a result, inspire excellence and engagement, which improves efficiency, accelerates change, and increases innovation for organizations. For individuals, community-centric cultures increase trust, connection, and opportunities.

Operational Competencies

The Community Maturity Model identifies the competencies and how they mature to increase inclusion, engagement, and shared value, resulting in organizational performance and employee engagement.

Strategy
 Community-centric strategies define a shared purpose and shared value for every key stakeholder group within a network.
Leadership
Collaborative leadership is not a role but a set of behaviors that can be adopted by anyone.
Culture
The culture of strong communities is supportive AND challenging, connected AND diverse, complex AND simple
Management
Community management is the skill of designing the conditions for engagement and shared value creation.
Programming
Programming is the explicit daily routines, meetings, events, and interactions of the community.
Governance
Governance defines the desired state and boundaries of the group, community, organization, or network.
Technology
Technology is the infrastructure that makes constructive behaviors the easiest behaviors.
Metrics
Metrics align cultures around the behaviors which generate shared value.
This Model Can Be Used to:
  • Identify cultural flash points
  • Focus on tangible objectives
  • Align stakeholders
  • Develop an operational roadmap
  • Track and reflect on progress
This Model Can Not:
  • Tell you what to do
  • Prioritize investments
  • Explain the current reality