Measurement – Engaged Organizations

September 27, 2022 by Rachel Happe in Culture, Digital Workplace, Measurement

Rethinking Engagement Analytics and Demonstrating Self-Evident Value

Engagement is Complex Engagement is a spectrum of psychological intensity and is useful to broadly discuss how active, interested, and committed people are. That vague general definition was all fine… until we started trying to measure engagement. Measuring feelings is always a dicey business and depending on the methodology and tools used, the approaches vary

December 3, 2021 by Rachel Happe in Measurement, Strategy

Building a Hybrid Workplace: How Communities Transform Work

Every organization is scrambling to figure out what the new ‘normal’ looks like for their workplace. Will everyone be remote most of the time? Will employees be required to return to offices? Something in-between? If so, what does THAT look like? It’s not an easy thing to navigate, especially with Gallup data showing that 48%

November 18, 2021 by Rachel Happe in Digital Workplace, Measurement, Strategy

New Research: Enterprise Community Programs Increase Strategic Impact

I’m thrilled to announce a new report, looking exclusively at enterprise community programs, how they operate, and what impact they have. Digital Workplace Communities in 2021 offers data about the changing visibility and impact of these programs, especially as organizations adjusted to the COVID pandemic and now as they navigate a hybrid workplace. The results

October 1, 2017 by Rachel Happe in Measurement

So Much Community Data, So Little Insight

Everyone wants engagement, but few know how to measure it. In an age of options, engagement is a key indicator of attention, commitment, and ultimately, success. Most engagement analytics are architected around content or transactions, not people.