Engaged Organizations

Cultural Maturity Model

Engaged Organization’s Cultural Maturity Model is a framework that defines the competencies and attributes that contribute to a community-centric culture within a team, group, organization, or social network. Community-centric cultures are those in which individuals feel seen, valued, and empowered.

Strong community cultures generate shared value for every stakeholder group within them. For organizations, strong community cultures improve efficiency, accelerate change, and increase innovation. For individuals, strong community cultures increase networks, trust,  learning, and leadership skills.

Community Competencies

The Cultural Maturity Model identifies a set of competencies and how are adapted to prioritize inclusion, engagement, and shared value – which addressed together result in and reinforce a community-centric culture.

Community-centric strategies define a shared purpose and shared value for every key stakeholder group within a network.
Collaborative leadership is not a role but a set of behaviors that can be adopted by anyone.
The culture of strong communities is supportive AND challenging, connected AND diverse, complex AND simple
Community management is the skill of designing the conditions for engagement and shared value creation.
Programming is the explicit daily routines, meetings, events, and interactions of the community.
Governance defines the desired state and boundaries of the group, community, organization, or network.
Technology is the infrastructure that makes constructive behaviors the easiest behaviors.
Metrics align cultures around the behaviors which generate shared value.
The CMM Can Be Used to:
  • Audit and reflect on progress
  • Identify gaps and opportunities
  • Support operational alignment
  • Benchmark progress
The CMM Can Not:
  • Tell you what to do
  • Prioritize investments
  • Explain the current reality

How Community-Centric is Your Strategy?

Does your organization, group, or program strategy disproportionately benefit one stakeholder group? That is common but not inevitable.

Community strategies – those defined by shared purpose and shared value – generate more value for every stakeholder than they contribute. That return on investment motivates engagement, buy-in, and discretionary effort.

Community strategies maximize value for every stakeholder.

Take the Quiz!

Engaged Organizations Cultural Maturity Model

Community-Centric Strategy Assessment

1 / 5

1. What types of communities exist in your workplace network?

2 / 5

2. What best describes your community or network strategy?

3 / 5

3. If you have a community strategy, what elements are included in your community or network strategy? (Select all that apply)

4 / 5

4. What best describes your roadmap for executing on the community strategy?

5 / 5

5. Can you connect community participation directly to business outcomes?

Your score is

How Community-Centric is Your Organization?

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