Perspectives on The Digital Workplace

Personas are the most common starting point for creating a strategy or designing a product. Personas are critical to understanding the people we are trying to engage. How these profiles...

In a world of robots, automation, and AI, employees’ work is changing. Employees will transact less and discuss more; complete fewer tasks and spend more time reflecting; create less and...

AI is Amazing Technology AI is not new but the release of ChatCPT has inserted AI into daily life. You know it's mainstream when gardeners are using it for design...

The range and variety of job titles in the digital workplace, community, and engagement space are wild, making it hard for employers to find qualified candidates and even harder for...

A workplace community program is responsible for building and managing communities within an organization, such as employee resource groups, diversity and inclusion groups, learning communities, communities of practice, affinity groups,...

Engagement is a hot word right now. But what does it mean? The answer likely lies in who is using the term, the context, and the orientation. It's a word...

Communities are the cultural frame in which individuals live. Community norms set expectations of baseline and exceptional behaviors. Enterprise community programs can accelerate the knowledge supply chain while connecting employees,...

Engagement is Complex Engagement is a spectrum of psychological intensity and is useful to broadly discuss how active, interested, and committed people are. That vague general definition was all fine......

We get leadership confused with a few different characteristics; power, management, vision, influence, and impact. Those are all different things that can co-occur but require the ability to negotiate the...

Most of us have worked with individuals in leadership roles who say all the right things but leave us feeling unsettled. We can't always pinpoint why and, if you are...

The office of the future is a community center that mashes up space with services and makes a variety of collaborative behaviors easy in ways that make employees’ lives better...

Note: this is a new series of posts written by enterprise collaboration leaders who are reflecting on community-centric cultures - how to cultivate them, what's required, challenges, opportunities, and their...

It is clear work is changing. The pandemic has helped people and organizations realize that their assumptions about how work had to be were not true. Many of those assumptions...

Working remotely makes them that much more difficult. Working remotely makes them that much more difficult. My experience has taught me some valuable management lessons.

Creating a collaborative, engaged, and psychologically safe workplace seems to bedevil most organizations. I believe it is the way we think about and construct business models and strategies. Too often,...

Every organization is scrambling to figure out what the new ‘normal’ looks like for their workplace. Will everyone be remote most of the time? Will employees be required to return...

I’m thrilled to announce a new report, looking exclusively at enterprise community programs, how they operate, and what impact they have. Digital Workplace Communities in 2021 offers data about the...

The Great Reevaluation is creating such untenable situations for people that they are leaving jobs without first finding another one - even in the U.S. where they risk losing health...

It's being called The Great Resignation - this sort-of-but-not-really-post-pandemic economy. Almost every sector is finding it challenging to fill open positions. I spoke with a friend recently who is a...

How do you foster trust in groups of people? Our traditional approach is reactive - moderating after the fact. That is important but not sufficient.